Unlock Business Value with Zinkworks' FieldMate AI Assistant

In the fast-paced world of telecommunications, where efficiency and precision are paramount, Zinkworks has partnered with Google Cloud to develop the FieldMate AI Assistant—a groundbreaking tool that is redefining field operations for Communications Service Providers (CSPs) and Original Equipment Manufacturers (OEMs). This application built on Google Cloud equips field engineers with cutting-edge tools to solve technical issues on-site by using the multi-modal capabilities of Gemini 2.0 to identify equipment, its operational status, and how to troubleshoot issues.

FieldMate is designed to be the ultimate assistant, providing real-time guidance as engineers troubleshoot and resolve complex issues. By integrating seamlessly with ticketing systems and proprietary knowledge from leading vendors such as Ericsson and Nokia, FieldMate offers a scalable and versatile solution. Additionally, the app integrates with Google Maps Platform, enabling precise navigation to issue sites, spare parts locations, and disposal facilities. This holistic approach ensures engineers can efficiently complete their tasks with minimal downtime

Revolutionizing Field Operations with AI

The introduction of FieldMate is more than just a technical innovation—it’s a transformation in how field operations are managed. With this AI-driven assistant, Zinkworks brings generative AI (gen AI) capabilities directly to the fingertips of telco field engineers, empowering them with knowledge and tools to make informed decisions on the fly. This innovation not only enhances operational efficiency but also reduces reliance on extensive training programs by providing instant, context-aware solutions during tasks.

Impact on Operational Efficiencies

FieldMate has the potential to generate significant operational efficiencies. It is estimated that CSPs can save up to $50 million USD by adopting FieldMate ; considering a Field Operations team of 2,000 people strong. This represents a 10% cost reduction estimate in total Field Operations costs.

Technical Highlights

01 Seamlessly Integrates

Seamlessly integrates with CSP’s ecosystem of industry standard tooling.

02 Uses Gemini’s Multimodality Features

03 Supports Regional Field Engineers

The AI Assistant utilises Gemini 2.0, retrained on relevant proprietary documentation and also on the ticket history of the CSP or OEM. This makes the job of the field operations engineer so much less stressful and more satisfying through the following features:

Hints are available on how to solve each trouble ticket identified through solutions of similar tickets in the past.
An engineer’s day plan is provided to them when they log onto the system, and based on ticket severity, location and other factors, plans out what the most efficient tickets and routes are to minimise travel time and effort over the course of their shift.
The full corpus of relevant information is at their fingertips, presenting the steps towards solving the issue in a clear and understandable way.

The business case for FieldMate is as robust as its technology. It addresses critical pain points in field operations, such as ticket turnaround time, travel time reduction, and workforce optimization, delivering immediate and measurable cost savings. A detailed 3-year analysis of a CSP with a field force of 2,000 demonstrates that the CSP can save an estimated $50 million USD by adopting FieldMate, through streamlined operations and improved productivity across their field engineering teams. This increased the efficiency in ticket resolution is equivalent to a reduction of 10% in Field Operations costs.

Demonstrating Excellence at MWC 2025

FieldMate is set to make its mark at MWC 2025, where the app’s capabilities will be showcased on an Android tablet by FiledMate personnel. Designed for reliability in real-world conditions, the demo operates standalone, without requiring Wi-Fi or additional hardware, ensuring an uninterrupted and seamless experience for the audience. The demo walks audience through a typical field engineer workflow—starting with receiving a trouble ticket (by seamlessly integrating with CSP’s ecosystem of industry standard tooling), leveraging Gemini’s multimodality featuresfor equipment and error recognition, and following step-by-step guidance to resolve the issue safely and efficiently.

This is more than just a demo; it’s a demonstration of how AI and machine learning can transform a traditionally manual, time-intensive process into a streamlined, intelligent workflow. With successful pilot programs already underway with Tier 1 CSPs and OEMs, Zinkworks and Google Cloud are on the cusp of rolling out FieldMate in production across multiple regions.

A Partnership Built on Innovation

FieldMate is a testament to the synergy between Zinkworks’ telecommunications expertise and Google Cloud’s advanced AI and machine learning capabilities. Together, these organizations have demonstrated how technology can create tangible business value while solving real-world operational challenges.

Commenting on the launch, Srinivasan Krishnamurthy, Head of AI/ML and Data Solutions for the Telco Industry at Google Cloud, expressed his excitement about FieldMate:

“FieldMateis a game-changer for the telecommunications industry. By combining the power of Gemini 2.0 and the scalability of Google Cloud, we are enabling CSPs and OEMs to achieve increased levels of efficiency and cost savings. This collaboration with Zinkworks showcases the true potential of AI in transforming traditional operations into modern, data-driven workflows. We’re proud to be part of this journey and can’t wait to see the impact FieldMatewill have globally.”

Commenting on the launch, Paul Madden, Zinkworks CEO, shared his thoughts about FieldMate:

“We are thrilled to partner with Google Cloud to develop an application that delivers immediate, transformational benefits for CSPs in managing their Field Operations. By harnessing the power of Google Cloud and Gemini 2.0, we aim to enhance core business processes, unlocking significant operational efficiencies and enabling a diverse range of impactful use cases. We look forward to driving innovation and creating tangible value for the telecommunications industry in collaboration with Google.”

Conclusion

FieldMate is not just a tool—it’s a strategic enabler for the future of field operations. By harnessing the latest advancements in AI and seamlessly integrating with existing workflows, Zinkworks and Google Cloud are setting a new standard for efficiency, adaptability, and innovation. For Communications Service Providers and OEMs, this is a chance to not only optimize costs but also empower their workforce with cutting-edge technology that transforms challenges into opportunities. As FieldMate rolls out globally, the telecommunications industry stands poised to redefine what’s possible in the field.

Keen to know more about FieldMateAI Assistant?

Visit the Zinkworks team at MWC 2025 to see live the FieldMate demo.

Alternatively, email marketing@zinkworks.com to book a discovery call to explore how your organisation could benefit from FieldMate; and more broadly AI innovations leveraging on Zinkworks and Google Cloud.

About Zinkworks

Zinkworks is a trusted partner to Telecommunications and Financial Services organizations around the world. We help modernize legacy systems, move mission-critical systems into the cloud, and exploit the power of AI-driven automation. Our people thrive in technically complex environments where our commitment to quality and our expertise in software innovation and cutting-edge technologies helps our clients prepare for the future, accelerate growth and improve operational efficiency. We build long-lasting relationships with our customers to accompany them through their innovation journey.

Ready to unlock growth and streamline your operations? Contact us to learn how Zinkworks can help transform your business. For more information, visit www.zinkworks.com.

Media Contact:

Nicolas Fortineau | CMO | Nicolas.fortineau@zinkworks.com | +31 652 390 461